3/1/2023 0 Comments Pmouse pad wood topDid any software or hardware changes take place on your laptop after which this issue may have started?.Does an external mouse work (if available)?.This link will help you to find the model no: I would like to know the following information to assist you better: I appreciate the steps you have performed and have certainly done a good job. You have performed updates on the laptop and even reset the laptop and the issue persists. ![]() I understand that you have an HP Envy X360 laptop and the touchpad stopped working. I came across your post and would like to help. Though the steps are for Win8, they will work for Win10 too. If the test passes then please initiate a system refresh (repair). If the test fails then it would be a hardware failure and you may reach out to our HP phone support to explore the hardware service options Click Mouse/Touchpad, then select the test you want to run and follow the instructions.
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